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Warby Parker Review

Time for a new pair of eyeglasses or sunglasses, and want to try online retailer Warby Parker? We gave it a shot so you can follow suit with confidence.

If you’re ordering from Warby Parker’s website and NOT hitting one of their retail locations to try on your options for a purchase in-store, read on for our experience, the ins and outs and our final verdict…

Getting Started

Upon logging onto www.warbyparker.com, I’m greeted with four distinct options for my next step via the retailer site’s navigation: “Home Try-On,” “Eyeglasses,” “Sunglasses,” and “Eye exams.” If you choose “Home Try-On,” you will be prompted to either take a quiz or simply browse your options. If you choose either “Eyeglasses” or “Sunglasses,” you go straight to browsing. If you don’t even have an eye doctor’s prescription for your peepers, you should select “Eye exams” so you can book an appointment near you (should there one be near you, that is, as their locations are still limited to 16 states).

Whether you choose to try on or browse, you’ll navigate the options from your gender to face width, from eyeglass or sunglass style to shape, from color to material.

Once you’ve narrowed down your options, you can have Warby Parker ship you five frame samples to try on at home. They’ll mail them to you for free. You’ll then spend five days with the pairs of your choosing to see which you like best. Send them back when you’re done using Warby Parker’s free shipping label.

But if you’re pretty sure about which pair you want and live on the edge (no need to try on then!), just skip “Home Try-On” step and go straight to shopping.

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Making Your Warby Parker Choice

As you navigate your options, take note of all the details provided for you online, like: frame fit, lens width, bridge width, temple arm length and even how the glasses look on models featured on the site. Such specs can help you narrow down what may look best on you – and ease your worries about not going to a brick-and-mortar eyeglass boutique or to one of the few Warby Parker locations nationwide to try on pairs and pairs at once.

Picked out your pair by sight? Now it’s time to place your order. But before you do — make sure you have visited an eye doctor or gone through Warby Parker’s eye exam portal to get a prescription (unless you’re buying eyeglasses or sunglasses for fashion purposes with no prescription lenses, that is).

Placing the Order on WarbyParker.com

You’ll be prompted to select your prescription type from: single-vision, progressives, readers, or non-prescription while ordering from www.warbyparker.com. Descriptions of these prescription types are also provided for you upon ordering so you can confidently make a selection.

Then, you’ll choose a lens type from: classic, blue-light filtering, or light responsive. Again, descriptions are provided.

Then, you’ll choose a lens material from: polycarbonate or 1.67 high-index. Keep in mind, some of these options incur extra costs while others don’t.

Once you’ve made your choices on the above prompts, simply add to cart.

What About Your Prescription?

This is where it could get tricky, but Warby Parker keeps this part of the process seamless.

You have three options for providing Warby Parker with your prescription:

You can upload a photo of your prescription that you got from your eye doctor during your last eye exam. You can send it to them later if you don’t have it on-hand. Simply reach out to your eye doctor to get it, then come back to Warby Parker to provide it. Or, our favorite option, you can have Warby Parker contact your eye doctor to retrieve your prescription. Granted, it feels like there’s an extra step here and Warby Parker warns that it could take extra time to get, but it sure does feel like less work for you. Let’s just hope your eye doctor is responsive enough to provide it immediately when they’re contacted. Mine took about 4 business days.

After the prescription step, just choose your preferred shipping method and pay. Don’t forget, you can also use your vision insurance and/or flexible spending account (FSA) if you have one to help pay for your glasses!

If you have an FSA, simply use that FSA card number upon checkout.

If you have a vision plan that reimburses part of the cost of your eyeglasses, you will see an option on your email confirmation that reads: “Have vision insurance? Click here to see if you can get reimbursed using your benefits.” Clicking will take you to a page to select your provider.

Measuring Your “PD” (And What “PD” Is)

Upon getting my order confirmation, I was also reminded to submit my “pupillary distance” (also known as “PD”), which Warby Parker describes as “the distance between your pupils, and it’s used to help center a prescription correctly in your frames.” And no, they don’t expect you to know this number.

Warby Parker provides the step-by-step instructions in figuring out your PD here. You’ll need a credit card and your computer webcam or phone camera to measure. It’s super easy!

The Waiting Game

Warby Parker estimates that your glasses will arrive at your doorstep within 10 business days. However, this is assuming that you did everything correctly on your part: that you provided your prescription (or that your eye doctor was responsive in providing it) and that you submitted your PD measurements.

Rest assured, if Warby Parker is waiting on you to complete your order, their trusty, friendly customer service folks will contact you — either by email or phone — to get what they need in order to keep your highly-anticipated purchase moving.

Upon Arrival: My Warby Parker Verdict

Roughly two weeks after I placed my order, my Warby Parker eyeglasses have arrived AND with packaging so fab. (Who doesn’t love a quality unboxing moment?!) I tried them on and they fit me perfectly. One might say that I “lucked out,” but I think I made all the right choices in fit and style for my face shape and aesthetic.

All in all, the 30 minutes it took for me to navigate my options and place my order on Warby Parker’s website, plus the five minutes it required for me to measure my PD, was a dream scenario. After all, I’m not one to have the patience to drive to an eyeglass boutique and wait around for in-person service. And at times, too many options on shelves and aisles staring at me right in the face can be overwhelming.

Warby Parker is a great option for someone who knows what style works best for their face and appreciates a seamless process. Their prices are also quite reasonable compared to the designer lenses at other brick-and-mortar retailers that boast a similar quality and design. I’m also delighted at the fact that Warby Parker works with partners all over the world to donate a pair of glasses to someone in need for every pair purchased.

And if all else fails and you’re not happy with your Warby Parker purchase, a 30-day, hassle-free return or exchange policy is available to you.

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Ysolt Usigan, Khareem Sudlow